Refund policy

When you first receive your shoes, we suggest ensuring the correct fit by trying them on inside the house on clean flooring to avoid any wear marks on the soles. Should your shoes not be the correct size or fit (or not quite what you expected), please email us (stating your full name and order number) and we can assist you with the return process. Little Big Feet must be contacted via email prior to the return of any goods. 

We are happy to provide a credit, refund (excluding shipping) or exchange on full priced items within 14 days of the original purchase date. Shoes must be unworn (as new condition with no signs of the soles being worn outside) and in original packaging. 

Little Big Feet is not liable for any loss of an item being returned and we suggest returning by registered mail. Returns can be made in-person or by post to: 

ATTN: Returns C/O Little Big Feet: 661 Oxley Rd, Corinda QLD 4075

Sale items are heavily reduced and are often end of line products. As such all Sale items are final, and no return, credit or exchange is possible on these. 

Faulty items will be assessed by our Podiatrists and sent to our manufacturer for credit/exchange if within 3 months of the purchase date.  We suggest emailing images of the shoes to us so that we can view the fault and reduce the time that you are without the shoes. 

Unsure if your item is faulty or typical of wear and tear? Read our Faulty versus Wear &Tear document for more info.